Make Sure Your Mobile Battery is Full Charged.Take Backup Your important Data On External
Media.Take Out Sim Card And Memory Card It is Hard Impossible To Recover Your Data After
Hard And Soft Reset.

Hard Reset Via Keys Combination

Turn Off  Lumia Phone.
Press And Hold Volume Down Key,Camera Key And Power Button At The Same Time.
When The Phone Vibrates Release Power Button But Contiue To Hold Volume Down And 
Camera Keys Until The Phone Reboots to The Start Screen

Soft Reset Nokia Lumia 1020

To perform a soft reset, hold down the Power and Volume Down keys at the same time until the phone vibrates three times. The phone will restart after a few seconds and the Nokia logo will appear on screen.

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